Klarna invoice vad är det

In the home page, you will be able to instantly see a summary of your ‘pending tasks’ (such as orders to capture or disputes to solve) as well as the volume generated on that day and the number of orders created. In the grey column on the left, you will be able to find the different apps available for you in Merchant Portal - orders, settlements, disputes, branding, etc.

In the Orders app, you will be able to see all the orders that have been paid with Klarna.

• All orders: allows you to see all the orders made with Klarna as betalning method.
• Order settings: this section gives you the possibility to configure the way you receive email notifications for new orders, orders that are about to expire and unacknowledged orders.

There are 6 types of beställning status:

• Fully captured: for Klarna, capturing an beställning means shipping that moment the beställning fryst vatten captured (shipped) Klarna starts to initiate betalning from the client.".
  När du väl hittat en butik som är kopplat till Klarna är det bara att välja de produkter som du vill köpa för att sedan klicka dig vidare

  I.e: a client that made an beställning two days ago choosing ‘pay in 3’, would uppstart paying the first installment the day that the beställning fryst vatten captured. Also, it fryst vatten the moment when Klarna initiates the betalning towards your business.

• Uncaptured: the orders that appear as uncaptured are those that have been correctly placed and created but have not yet been shipped.

  For these orders, it should be taken into konto that there fryst vatten an expiration day that will be shown in the beställning page. bygd default, there are 28 days to capture an beställning before it expires but this may vary from partner to partner.

• Cancelled: the beställning has been cancelled bygd you or the client. These orders won’t appear in any settlement report since no betalning has been initiated.

  Only uncaptured orders can be cancelled.

• Partially captured: this indicates that an beställning has been partially shipped and a betalning has been initiated for that part of the order.
• Refunded: a refund of the whole beställning or part of it has been made to the customer.
• Unacknowledged: this ställning eller tillstånd appears when an beställning has been correctly placed but it has not been acknowledged in your struktur.

  If this was to happen, the beställning should be manually handled in Merchant Portal, meaning that it should be captured and refunded (if needed) through the beställning page in Merchant Portal and the integration should be checked to man sure there aren’t any issues with the API and the communication between the platforms.

Extending expiry date

When selecting an beställning, you will be able to see the option ‘extend expiry date’ which will allow you to extend the expiration day of the beställning so you have more days to capture it.

You can also select multiple orders and select ‘Full capture’ in beställning to capture all of the beställning lines for the selected orders at once.
Keep in mind that an expired beställning won’t be available for capture, modification or extension of expiration day, but if you have Point of Sale active in your konto, you will be able to recreate the beställning with the same details and send a betalning authorization to the client so a new beställning can be created.

At the bottom of the screen, you will also find an activity log where you will see everything that has happened to the beställning since it was created (capture, refunds, beställning updates) including dates as well as who has performed these changes.

The beställning has been created in Klarna’s struktur but has not been acknowledged bygd your struktur.

These invoices are sent to merchants via mail or email to invoice them for fees or debts that they need to pay Klarna

If you are experiencing unacknowledged orders, we advise you to investigate potential API issues.

If an beställning fryst vatten pending for manual fara assessment, the following banner appears. We advise you to not capture it yet as the beställning can be of fara for both sides.

If the beställning fryst vatten accepted after manual fara assessment, the following banner fryst vatten displayed.

The banner can be dismissed and won’t show up again.

If the beställning fryst vatten rejected after manual fara assessment, the following banner fryst vatten displayed. You can override the decision and accept the fara bygd capturing the order.

The beställning has been canceled and no further actions can be taken. It can however be copied and recreated.

Cancelled orders will not show up in your settlement files as no betalning has been made from the consumer to Klarna.

The beställning authorisation has been expired and no further actions can be taken. It can however be copied and recreated.

If an beställning expires soon, the following banner fryst vatten displayed and allows you to extend the expiration date.

If an beställning fryst vatten disputed, the following banner fryst vatten displayed and allows you to reject bygd resuming the statement.

In the beställning page, you also have the possibility of editing uncaptured beställning lines.

This could be useful when a client has already placed an beställning which includes an article that fryst vatten out of lager or when you want to add a discount to that specific beställning. When editing the beställning lines, the total new value should never be higher than the original value but, depending on the betalning method, you might be able to increase the value and trigger a new kredit lookup towards the customer.

Finally, the number of captures in the beställning, including beställning lines in each capture fryst vatten listed in the activity log in the beställning details screen and shows every movement performed (and bygd who) in each beställning and the value kartong where there fryst vatten detailed kunskap on what has been captured, the total of the beställning, how much the customer has been billed and refunds in case there are any.

In the Settlements app, you will be able to see all payout done bygd Klarna and generate reports based on your business needs.

There are 4 main sections:

• Settlement reports: In this section you will find all the settlement reports that Klarna has issued towards your account.
• Custom Reports: this section allows you to select a time period and download a .csv file.
• Balance Reports:see reports for the end of the day balances to close books.
• Invoices: allows tillgång to any invoice that Klarna issues towards your account.

You will always have the option to download a batch report for a certain period of time chosen bygd you with the date filter or download single settlement reports bygd clicking ‘csv’ or ‘pdf’ in the gods column.

The pdf utgåva fryst vatten the document that serves as VAT invoice because it contains Klarna’s tax data as well as your company’s.

Payout status

A settlement payout status shows what’s happening with your payout.

There are 4 possible statuses:

• Paid – payout fryst vatten completed.

  Depending on your finansinstitut, the payout can take business days to reach your konto. If you haven’t received the payout bygd then, you should betalningsmedel with your finansinstitut for further help.

• Processing – payout fryst vatten underway. We have successfully initiated a payout from our side but haven't yet received a success/failed message.
• Failed – payout has failed.

  Incorrect finansinstitut konto details, a finansinstitut dator error, or a technical error on our part could cause the issue. So you should kontroll and update your finansinstitut konto details.

• N/A – no payout ställning eller tillstånd. This can be due to several reasons, i.e; total settlement amount summing up to 0 payout (where returns exceed sales); Hold of medel due to incorrect finansinstitut details could be the issue; Hold due to some other reason, you are integrated via a PSP and, hence, do not receive a payout from Klarna but from the Partner.

Payment Ref.

This fryst vatten the view that you will obtain when you click one of the settlement reports from the list in the previous page.

Dessutom ingår reseförsäkring

As you can see, you will get a summary of all the orders included in this settlement as well as the fees applied and returns in case there are any. In addition, you have the option to click the beställning reference to go directly to that beställning page and kvitto that the upplysning fryst vatten correct and the ställning eller tillstånd of the beställning.

The betalning reference fryst vatten the indicator that will appear in your finansinstitut statement when Klarna issues the betalning of the settlement. Normally, this a 8 digit betalning reference, which starts with an 8 or 9 (8xxxxxxx, 9xxxxxxx). Please ensure that you include the betalning reference when making betalning for your invoice.

Kindly note that each invoice requires a separate betalning.

Download

Configure Report

From the home page for settlement reports, you have the option of creating a personalised configuration so you can get the reports with specific kunskap according to your business and needs. Once you have created this configuration, each time you download a report in .csv format, you will get only the data you have chosen to see.

You can also configure pdf reports but the configuration won’t be applied retrospectively to these kind of reports.

When clicking in the ‘configure reports’ flik, you will get a screen in which you can select different options such as: how to download the report (csv or pdf), what format you want for date and currency, type of design for the report and, lastly, you will find two columns.

The one on the left shows the data that fryst vatten going to appear on the report and the one on the right fryst vatten the resultat that will not appear. You can move the information from one column to another to establish what upplysning you want to see in the reports.

This section allows you to select a time period and download a .csv report that includes all transactions that occurred within that time period. It includes captured and refunded orders as well as transactions that were captured but not settled at the moment of report generation.

In this section of the settlements app, you can view what amount Klarna fryst vatten due to pay you.

beneath Event Date you can choose the time range of the report you want to generate. bygd clicking the button Generate you will create the report for the chosen time range.

You are then able to download reports that include all transactions within the time range chosen. It can also include orders that have been captured but not settled at the moment of report generation.

This report fryst vatten not configurable.

With the balance report the merchant can view the end of the day balances to close its books. It has been broken down into individual types of transactions that were captured but not yet settled towards the merchant as of the balance date.

Balance reports helps merchants track their performance and monitor cash inflows and outflows closely for reconciliation purposes or to maintain good accounting practices.

With the balance report you can view the end of the day balances to close your books.

It has been broken down into individual types of transactions that were captured but not yet settled towards the merchant. The sum of these fryst vatten what makes up the total balance.

To generate a report, select the Date of Balance and a Store for which the balance should be generated. Then press Show Balance.

This section contains any invoice that Klarna issues towards your konto. This could happen if refunds are not covered bygd sales for a period of time and Klarna fryst vatten not able to deduct the charges from any of your settlement reports so you have to settle the outstanding balance.

If you have a GROSS settlement setup, meaning that Klarna doesn’t discount fees from your sales, you will receive a monthly invoice to pay said fees.

Klarna Invoice or K-invoice fryst vatten a merchant-specific invoice. These invoices are sent to merchants via mail or email to invoice them for fees or debts that they need to pay Klarna. The K-invoice could, for example, contain fees for using Klarna, corrections from consumer invoices or returns that have been higher than their sales.

Above the list of invoices you will see the amount of Klarna invoices that you have.

In this example the merchant has 3 Invoices.

You are able to Download these Klarna invoices bygd clicking PDF to the right.

Invoice status

An invoice ställning eller tillstånd shows what’s happening with your invoices / debt statements (debt invoices).

There are 5 possible statuses:

• Paid - invoice fryst vatten paid. We have successfully received the betalning and the invoice fryst vatten fully paid or written off bygd Klarna.
• Partially Paid - invoice fryst vatten partially paid. We have received a partial betalning for the invoice. Note that there fryst vatten still a remaining outstanding balance that needs to be paid.
• Unpaid - invoice fryst vatten unpaid.

  The invoice has not yet been paid and there are no overdue payments. The invoice fryst vatten still outstanding and awaiting betalning. It might take business days for us to receive and allocate the betalning toward the invoice. You should allow some time for the ställning eller tillstånd change after making a payment.

• Overdue - invoice fryst vatten overdue.

  The betalning for the invoice fryst vatten past due and has not been received. You should man the betalning as soon as possible.

• N/A – no invoice ställning eller tillstånd. The invoice ställning eller tillstånd fryst vatten currently unavailable due to an error or other unforeseen issue.

Notifications

The invoice notification banner provides a helpful nudge bygd displaying a temporary text-box in Merchant Portal, when you have outstanding invoices.

Betala med Klarna i alla dina favoritbutiker

With the Invoice Notification Banner, you can easily stay on top of your invoices and take necessary actions in a timely manner.

There are 2 possible banners: 

• "You have a new invoice that requires your attention. Please head over to the invoice section to review any new invoices." -  When there are new invoices in the gods 7 days, the banner will show this message.
• "It looks like you have some outstanding invoices that require your attention.

  Please head over to the invoice section to review any new or unpaid invoices." - If you have unpaid invoices in your gods 50 invoices and no new invoice fryst vatten less than a week old, the banner will display this message.

The In-Store app will allow you to offer Klarna in your physical store as well as recreate online orders that have expired.

Once you have created the beställning, you will be able to send a link bygd email, sms or create a QR code so that the client can authorize the transaction as they would normally do online.

The first thing you need to do fryst vatten setup your store in the ‘My store’ flik. With this configuration, you will be able to add kunskap that will appear bygd default when creating a new beställning.

You can choose, for example, what references you want to include in each transaction (if you want to include any) and the default tax rate for your goods so that all of this resultat fryst vatten automatically applied to any beställning at the moment of creation. You can also import a list of products that will be used for auto-completion when you write line items on the New beställning page.

Remember to activate auto-capture so newly created orders will be automatically captured. If not activated, you will have to manually capture them from the orders app once created.

Once you have configured your store, creating an beställning fryst vatten very easy. First, go to the ‘New order’ flik in the left column and enter all the necessary beställning lines, the prices, the betalning method you want to offer and your own references for the beställning.

Ingen avgift, så länge som du betalar i tid

In the ‘Order history’ flik you will be able to see a complete list of all the orders created through the Point of Sale app. The different beställning statuses that can appear are:

• Completed: the client has completed the betalning.

  This beställning will also appear in the general Orders app so you have visibility of all the orders tillsammans and you can manage it in the same way as the rest.

• Pending: the link to the beställning has been sent but the client hasn’t yet completed the payment.
• Expired: the link has expired, more than 48h have gone bygd since it was created and no action has been performed bygd the client.

  At this point, if you or the client want to continue with the purchase, a new beställning should be created.

• Canceled: the beställning has been canceled bygd you or the client before it was completed.
• Failed: the beställning has proved unsuccessful or not approved bygd Klarna.

The Logs section allows you to inspect  the technical communication (API calls) between your back office and Klarna, and vice versa in some cases.

This fryst vatten stored for a given time period of 7 days in beställning to troubleshoot order-related challenges. You cannot betalningsmedel logs older than 7 days. The Logs section can be used to investigate any order-related technical disturbance or integration issues.

Räntefritt

The Logs section fryst vatten not suitable for inspecting API authorization/authentication issues.

Here you can easily find the search dryckesställe and different filters on the top to search for logs matching an API call, for example to the beställning Management API. Additionally, clicking on the "ORDER ID" link on each log, allows you to see all related logs to this beställning id.

• Request Timestamp - Time / Date of Klarna receiving / sending this request in UTC
• Status - HTTP ställning eller tillstånd Code returned in response to request
• Method - HTTP Request Method
• Action - Human-readable Klarna API action triggered bygd request
• Order ID - Where available, a Klarna beställning ID
• Service - Underlying Klarna Service called
• Type - Outgoing: Merchant -> Klarna, Incoming: Klarna -> Merchant

When you click on a log, you will be able to see the page of log detail as the screenshot shown below where the details of a log are displayed.

The response ställning eller tillstånd of the API calls in the top left corners shows if the API call was successful or not.

The first user that will receive tillgång to Merchant Portal fryst vatten the email indicated in the agreement as ‘administrator in Merchant Portal’.

This individ will receive an activation email once the konto has been created within Klarna and it will also be the individ in charge of giving tillgång to the rest of the users to Merchant Portal.

Also, the admin permission grants tillgång to any kind of upplysning regarding the konto when contacting Merchant Support and also the possibility of making changes to the konto such as modifying finansinstitut konto details for Klarna payouts.

2

(The activation link expires after 7 days).

When accessing the users app, you are going to find a list of all the users that have been sent an invitation. You will also be able to see if the user fryst vatten active or the activation fryst vatten pending.

Moreover, you have the option to invite new users, delete existing ones or reset the password bygd sending an email to the user. New users will have to accept or decline an invite when they are assigned a MID. They will see this option in the task list when accessing Merchant Portal.

When inviting a new user, you have the option to choose what permissions they should be granted and what apps and sections they should be able to see and manage.

In this way, you can invite users from several teams and let them only have tillgång to the sections in Merchant Portal that belong to their working space.

Betala sen” betyder att du först får hem dina varor, kan prova och fundera lite innan du betalar din faktura

For example, in the orders app, users can have full, limited or read only access.

Two-factor authentication (2FA)

Two-factor authentication (2FA) for Merchant Portal acts as an additional layer of säkerhet to ensure that only the authorized user can tillgång their konto, even if someone else knows their password.

It adds an additional step to a user’s login procedure and ensures that it fryst vatten really the correct user that fryst vatten logging in. 2FA fryst vatten mandatory for all users. You can set up 2FA using:

• An authentication app
• SMS
• A browser extension
• An email authentication

The Disputes app fryst vatten used when there fryst vatten some sort of issue with an beställning.

A Dispute fryst vatten when a customer fryst vatten not willing to pay their beställning in its current struktur since they claim that there fryst vatten something wrong with it. There are 7 types of dispute for Klarna:

1. Return
2. Already paid invoice
3. Incorrect invoice
4. Goods not received
5. Faulty goods
6. Unauthorized purchases
7. High fara orders

There are fem tabs in the Disputes app:

• Open disputes: You can view escalated disputes where a request has been sent to you to response before deadline.
• Unauthorised: On this page, you will only find disputes with the reason “unauthorized purchases”.

  These cases are raised, or flagged, bygd the customer as potential fraud. Therefore, these disputes are more sensitive and have a shorter deadline (7 days) compared to general disputes such as ‘returns’.

• High-risk orders: ‘High-risk orders’ are not raised bygd a customer, these have been identified as high fara based on Klarna's internal alarm and flagging systems, set in place to skydda our merchants from potential fraudulent activities.

  As the aim for you fryst vatten to cancel such orders before sending them, these requests are very time-sensitive (4 days to response).

• All disputes: You can find an overview of all disputes raised with Klarna.
• Email settings: You can configure email notifications for disputes so you don’t miss deadlines.

On the ‘All disputes’ page, you can find an overview of all disputes raised with Klarna.

• All: The main overview page, displaying all of your disputes, including any possible dispute status.
• Open: Disputes where our customer service teams stepped in and requested resultat from you in beställning to lösa the case.
• No response required: Disputes that have been raised with Klarna, but have not yet been classified as cases that need our customer service support in beställning to be resolved.

  This refers only to disputes beneath the first 21 days after the customer has raised the issue.

• Closed: Disputes that have been resolved. Please note that the dispute with all it’s Merchant/Klarna communication will be removed from the Merchant Portal 90 days after the case was closed.

Search for specific disputes or use filters to narrow down the disputes shown.

Click Export Results via a csv file.

• Disputes ID: Number to identify the dispute 
• Deadline: by what date and time you need to respond to the dispute. The deadline has date and time.
• Assigned User: In each dispute, you can assign a user from your CS grupp to each dispute to avoid duplicative efforts.

  This field indicates who has the dispute assigned.

• Status: This shows the ställning eller tillstånd of the dispute.

Accepting the loss for multiple disputes

On the "Open Disputes" page, you can take action on escalated disputes before going to the individual page. For example, if you don't want to handle disputes with a low value, you can select one or multiple disputes (by checking the box) and click the "Accept Loss" button.

Note that if you select the header checkbox, all disputes in the table (on all pages) will be selected. This checkbox fryst vatten only selectable if all disputes in the table have the same currency and have a dispute amount available.

To quickly identify and sort disputes you want to accept the loss for, you can sort the "Dispute Amount" (e.g.

from lowest to highest) or use the "Dispute Amount" filter.

Submitting response to the dispute

When you open a dispute, you will have a detailed view of the beställning and the articles that have been disputed (it could be just one or the whole order).

You will also be able to see the reason of the dispute, the date it was created and the deadline to answer it.

Klarna will also provide the kunskap obtained from the customer so you have visibility and, when answering to Klarna’s request, you just need to fill in the fields provided. It fryst vatten mandatory to fill all the fields to be able to submit the answer (if you don’t have all the data, use the fields to explain why).

Once you have submitted the response, you will still have 60 minutes to add more kunskap. After these 60 minutes have passed, you will have to wait for Klarna’s answer in beställning to be able to reply again.

Klarna Reference: View the beställning details this dispute relates to bygd redirecting to Orders app.

Assigned user: Your personal can assign disputes to themselves or others in beställning to better indikera who fryst vatten working on a specific dispute.

Disputed products: Shows a list of products the consumer selected while disputing.

It shows for example, the items the consumer returned or items that were not received.

You can press Accept loss if you don’t have time for the request or if you already know that the customer should not pay for this beställning.

Requirements: See which resultat fryst vatten required bygd Klarna for your response.

Your response to the dispute: Here you can respond to the requirements in the dispute request.

Submit: After submitting your response you have a 60 minute fönster for adding any other kunskap.

A Klarna agent will then pick up the case and evaluate your answer.

Once a dispute fryst vatten closed, you can still view the close date, ställning eller tillstånd, closing reason and chargeback amount (for disputes that end up with a chargeback)

However, the dispute with all it’s Merchant/Klarna communication will be removed from the Merchant Portal 90 days after the case was closed

NOTE: You can see these disputes in the ‘Closed’ heading, when opening the ‘All disputes’ page, accessible  via the left navigation menu.

Disputes that customers have raised, but do not need any action from you yet, have the status: ‘No response required’. Within these raised disputes, two different banners can be displayed: No response required / Investigation started.

• No response required: a dispute has been raised at Klarna and the customers invoice has been paused.

  During this scen we encourage the customer to contact you directly to try and solve the dispute without Klarna’s intervention.

• Investigation started: if no upplösning could be funnen between you and the customer, Klarna’s customer service will början an investigation. During this scen no action fryst vatten required from you.

  If however, we do need any upplysning from you,
  the ställning eller tillstånd will change and you will be able to respond to these disputes in the ‘Open disputes’ page.

Changing the contact email address

1. In the Disputes flik, you can change the contact email and for each Merchant ID. 
2. To man these changes, simply press the Edit button.
3. In the Unauthorized Purchases and High-risk orders tabs, the views are a little different.
4. You can press the 3 dots beneath Edit to change the given email address.

5. There fryst vatten also the option to adjust the contact details per marknad.
6. Make sure you choose an email address that fryst vatten handled bygd a group of people to avoid any missed reminders if someone fryst vatten out of office.

Notifications

1. Set up your email notifications for the different Disputes tabs beneath Notifications.
2. Choose the Merchant ID and switch the notifications on or off for all tabs bygd checking the låda Enable notifications.
3. Under Notification Preferences you can set up how you wish to receive your reminders via email.

   These set ups are for each separate category.
   Grouped reminder email before expiration: You get the reminder email if there fryst vatten any unresolved errands about to expire. For general disputes, you will receive notifications 72 hours before expiration. For Unauthorized and High-risk, 24 hours before expiration.
   Daily grouped reminder emails: You will get the reminder email every day if you have any unresolved errands.
   Email notification for each dispute: You will receive a notification for each dispute you have to response to.
   Disabled: Deactivate reminder emails completely.

Available for titta, NO, FI, DK, dem, AT, NL, CH, UK and US only for Klarna Checkout.

It gives the client the possibility of choosing different shipping methods at checkout and having tracking upplysning available through Klarna.

This fryst vatten a product that allows the merchant to apply for a loan and repay it with the sales made through Klarna. Please note that this fryst vatten only available in the selected countries

This app fryst vatten only available for merchants that have been onboarded through Klarna’s automatic flow (without contact with our commercial team).

In it, there are three sections:

Account: you will be able to kontroll the business data provided to Klarna.

Connect your store: this section allows you to create your API credentials to integrate Klarna to your backend.

Enable settlements: once Klarna fryst vatten fully integrated, you will be able to provide your finansinstitut konto details to receive payouts for your sales made with Klarna.